Support Resources

Common Questions

Scheduled Maintenance for Evolve

There is a scheduled maintenance planned for Evolve on Saturday, September 13th from 4:00 AM CDT to 5:00 AM CDT. The site may not be available during this time. HESI iNet and HESI Faculty Access will continue to be available during this time and can be accessed from HESI iNet. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for Elsevier Adaptive Quizzing

There is a scheduled maintenance planned for Elsevier Adaptive Quizzing on Tuesday, September 9th at 6:00 AM CDT to 6:15 AM CDT. The application may not be available during this time. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for Elsevier Adaptive Quizzing

There is a scheduled maintenance planned for Elsevier Adaptive Quizzing on Thursday, September 25th at 6:00 AM CDT to 6:15 AM CDT. The application may not be available during this time. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for HESI Faculty Access and iNet

There is a scheduled maintenance planned for the HESI Faculty Access and iNet applications starting from Friday, October 3rd at 10:00 PM CDT to Saturday, October 4th at 7:00 AM CDT. These applications may not be available during this time. If you have any questions, please contact support.  Thank you!

Scheduled Maintenance for Evolve

There is a scheduled maintenance planned for Evolve on October 4th at 3:00AM CDT until 6:00 AM CDT. The site may not be available during this time. Please contact support if you have any questions. Thank you!

Scheduled Maintenance Affecting New Orders and Registrations on Evolve

There is a scheduled maintenance planned for Evolve which will prevent the ability to submit an order or registration from 6:00PM CDT to 9:00PM CDT on September 30th. We sincerely apologize for the inconvenience. Please contact support if you have any questions. Thank you!

Scheduled Maintenance for SimChart

There is a scheduled maintenance planned for SimChart on Saturday, October 4th from 10:00 PM CDT to 12:00 AM CDT. SimChart will not be available during this time. Please contact support if you have any questions. Thank you!

Scheduled Maintenance for SimChart

There is a scheduled maintenance planned for SimChart on Saturday, October 4th from 10:00 PM CDT to 12:00 AM CDT. SimChart will not be available during this time. Please contact support if you have any questions. Thank you!

Scheduled Maintenance for Elsevier Adaptive Quizzing

There is a scheduled maintenance planned for Elsevier Adaptive Quizzing on Saturday, October 11th from 4:00 AM CDT to 6:00 AM CDT. The application may not be available during this time. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for Pageburst on VitalSource

There is a scheduled maintenance planned for Pageburst on VitalSource on Saturday, October 11th at 2:00 AM CDT to 5:00 AM CDT. This application may not be available during this time. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for Evolve

There is a scheduled maintenance planned for Evolve on Saturday, October 25th from 3:00 AM CDT to 6:00 AM CDT. The site may not be available during this time. HESI iNet and HESI Faculty Access will continue to be available during this time and can be accessed from HESI iNet. Please contact support if you have any questions. Thank you!

Scheduled Maintenance for Evolve

There is a scheduled maintenance planned for Evolve on Wednesday, October 15th from 11:00 PM CDT to 12:00 AM CDT. The site may not be available during this time. HESI iNet and HESI Faculty Access will continue to be available during this time and can be accessed from HESI iNet. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for Elsevier Adaptive Quizzing

There is a scheduled maintenance planned for Elsevier Adaptive Quizzing on Tuesday, October 21st from 6:00 AM CDT to 6:30 AM CDT. The application may not be available during this time. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for SimChart for the Medical Office

There is a scheduled maintenance planned for SimChart for the Medical Office Saturday, Oct 25th, from 1:00 AM CDT to 2:00 AM CDT. The application will not be available during this time. Please contact support if you have any questions. Thank you!

Scheduled Maintenance for Pageburst on VitalSource

There is a scheduled maintenance planned for Pageburst on VitalSource on Saturday, November 15th at 2:00 AM CDT to 5:00 AM CDT. This application may not be available during this time. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for Elsevier Adaptive Quizzing

There is a scheduled maintenance planned for Elsevier Adaptive Quizzing on Monday, November 17th from 6:00 AM CST to 6:30 AM CST. The application may not be available during this time. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for SimChart for the Medical Office

There is a scheduled maintenance planned for SimChart for the Medical Office on Saturday, November 15th at 11:00 PM to 11:30 PM CST. This application may not be available during this time. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for SimChart

There is a scheduled maintenance planned for SimChart on Saturday, November 15th at 11:00 PM to 11:30 PM CST. This application may not be available during this time. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for SimChart

There is a scheduled maintenance planned for SimChart on Thursday, November 27th from 10:00 PM CST to 02:00 AM CST. SimChart will not be available during this time. Please contact support if you have any questions.

Scheduled Maintenance for Elsevier Adaptive Quizzing

There is a scheduled maintenance planned for Elsevier Adaptive Quizzing on Wednesday, December 3rd from 6:00 AM CST to 6:30 AM CST. The application may not be available during this time. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for SimChart for the Medical Office

There is a scheduled maintenance planned for SimChart for the Medical Office on Saturday, December 6th from 10:00 PM to 11:00 PM CST. SimChart for the Medical Office will not be available during this time. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for SimChart for the Medical Office

There is a scheduled maintenance planned for SimChart for the Medical Office on Saturday, December 6th from 10:00 PM to 11:00 PM CST. SimChart for the Medical Office will not be available during this time. Please contact support if you have any questions. Thank you!

Attention Instructors! Act Now!

Archived courses on the former ANGEL-based Evolve system will no longer be accessible after 12/31/2014 at 11:59 PM EST. Please print or download any data that you will need to retain after that time. If you have any questions about managing your archived course data, please visit our Support Portal for step-by-step instructions and to contact a support representative for assistance.

Scheduled Maintenance for Elsevier Adaptive Quizzing

There is a scheduled maintenance planned for Elsevier Adaptive Quizzing on Monday, December 8th from 6:00 AM CST to 6:30 AM CST. The application may not be available during this time. Please contact Evolve Support if you have any questions. Thank you!

Evolve Technical Support Holiday Hours

Please be advised that Evolve Technical Support will be closed for the following days during this holiday season:

December 24th – Closing at 3PM CST
December 25th – Closed
December 26th – Closed
Opening December 27th at 8AM CST

December 31st – Closing at 3PM CST
January 1st – Closed    
Opening January 2nd at 7:30AM CST
Thank you for understanding.

Evolve Support Holiday Hours

Please be advised that Evolve Technical Support will be closed for the following days during this holiday season:

December 24th – Closing at 3PM CST
December 25th – Closed
December 26th – Closed
Opening December 27th at 8AM CST

December 31st – Closing at 3PM CST
January 1st – Closed    
Opening January 2nd at 7:30AM CST

Thank you for understanding.

Evolve Support Holiday Hours

Please be advised that Evolve Technical Support will be closed for the following days during this holiday season:

December 24th - Closing at 3PM CST
December 25th - Closed
December 26th - Closed
Opening December 27th at 8AM CST

December 31st - Closing at 3PM CST
January 1st - Closed    
Opening January 2nd at 7:30AM CST

Thank you for understanding.

Scheduled Maintenance for HESI Faculty Access, Remediation, and iNet

There is a scheduled maintenance planned for HESI applications including iNet starting from Saturday, December 20th at 10:00 PM CST to Sunday, December 21st at 2:00 AM CST. These applications may not be available during this time. If you have any questions, please contact evolve support Thank you!

Scheduled Maintenance for SimChart for the Medical Office

There is a scheduled maintenance planned for SimChart for the Medical Office on Monday, December 29th at 10:30 PM to 11:00 PM CST. This application may not be available during this time. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for HESI Faculty Access and iNet

There is a scheduled maintenance planned for the HESI Faculty Access and iNet applications starting from Saturday, September 12th at 10:00 PM CDT to Sunday, September 13th at 5:00 AM CDT. These applications may not be available during this time. Please contact HESI Support at 1-800-222-9570, if you have any questions. Thank you!

Scheduled Maintenance for Pageburst on Intel Education Study (formerly Pageburst on KNO)

There is a scheduled maintenance planned for Pageburst on Intel Study Education (formerly Pageburst on KNO) on Friday, September 11th from 10:00 PM CDT to 12:00 AM CDT. This application may not be available during this time. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for Evolve

There is a scheduled maintenance planned for Evolve on Saturday, September 26th from 4:00 AM CDT to 6:00 AM CDT. The site will not be available during this time. HESI iNet and HESI Faculty Access will continue to be available during this time and can be accessed from HESI iNet. Please contact Evolve Support if you have any questions. Thank you!

Technical Difficulties with SimChart

We are currently experiencing technical difficulties with SimChart. We are working to resolve this issue as soon as possible. Please try to access this product again later. Thank you for your patience!

Scheduled Maintenance for SimChart

There is a scheduled maintenance planned for SimChart on Saturday, September 12th from 10:00 PM CDT to 11:00 PM CDT. SimChart will not be available during this time. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for Evolve

There is a scheduled maintenance planned for Evolve on Wednesday, September 30th from 2:00 AM CDT to 4:00 AM CDT. The site will not be available during this time. HESI iNet and HESI Faculty Access will continue to be available during this time and can be accessed from HESI iNet. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for SimChart

There is a scheduled maintenance planned for SimChart on Saturday, October 3rd from 10:00 PM CDT to 11:00 PM CDT. SimChart will not be available during this time. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for New Evolve Orders and Registrations

There is a scheduled maintenance planned for Evolve on Monday, September 28th from 7:00 PM CDT to 11:00 PM CDT. Although not anticipated, during this time new orders and registrations may result in an error or a delay in processing. If you experience any issues please wait a few minutes and try again. We apologize for any inconvenience this may present. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for SimChart for the Medical Office

There is a scheduled maintenance planned for SimChart for the Medical Office on Saturday, October 31st from 10:30 PM CDT to 11:30 PM CDT. SimChart for the Medical Office will not be available during this time. Please contact support if you have any questions. Thank you!

Scheduled Maintenance for Evolve

There is a scheduled maintenance planned for Evolve on Monday, November 2nd from 4:00 AM CDT to 6:00 AM CDT. The site may not be available during this time. HESI iNet and HESI Faculty Access will continue to be available during this time and can be accessed from HESI iNet. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for New Evolve Orders and Registrations

There is a scheduled maintenance planned for Evolve on Saturday, November 14th from 9:00 AM to 11:00AM CST. Although not anticipated, during this time new orders and registrations may result in an error or a delay in processing. If you experience any issues please wait a few minutes and try again. We apologize for any inconvenience this may present. Please contact support if you have any questions. Thank you!

Scheduled Maintenance for Elsevier eBooks on Vitalsource (Formerly Pageburst on Vitalsource)

There is a scheduled maintenance planned for Elsevier eBooks on Vitalsource on Saturday, November 14th from 2:00 AM CDT to 5:00 AM CDT. This application may not be available during this time. Please contact support if you have any questions. Thank you!

Scheduled Maintenance for Evolve and EAQ

There is a scheduled maintenance planned for Evolve and EAQ on Saturday, November 21st from 4:00 AM to 6:00 AM CST. Evolve and EAQ will not be available during this time. Please contact support if you have any questions. Thank you!

Scheduled Maintenance for SimChart for the Medical Office

There is a scheduled maintenance planned for SimChart for the Medical Office on Saturday, December 5th from 10:00 PM CST to Sunday, December 6th at 12:00 AM CST. SimChart for the Medical Office will not be available during this time. Please contact support if you have any questions. Thank you!

Scheduled Maintenance for Elsevier Adaptive Quizzing

There is a scheduled maintenance planned for Elsevier Adaptive Quizzing on Friday, December 11th from 6:00 AM CST to 6:30 AM CST. The application may not be available during this time. Please contact Evolve Support if you have any questions. Thank you!

Scheduled Maintenance for Elsevier eBooks on Vitalsource (Formerly Pageburst on Vitalsource)

There is a scheduled maintenance planned for Elsevier eBooks on Vitalsource on Saturday, December 12th from 2:00 AM CDT to 5:00 AM CDT. This application may not be available during this time. Please visit evolvesupport.elsevier.com if you have any questions. Thank you!

Scheduled Maintenance for Evolve and Elsevier Adaptive Quizzing

There is a scheduled maintenance planned for Evolve and Elsevier Adaptive Quizzing on Saturday, December 19th from 4:00 AM CDT to 6:00 AM CDT. The site will not be available during this time. HESI iNet and HESI Faculty Access will continue to be available during this time and can be accessed from HESI iNet. Please contact Evolve Support if you have any questions.

Scheduled Maintenance for Evolve

There is a scheduled maintenance planned for Evolve on Monday, December 28th from 2:00 AM CST to 6:00 AM CST. The site may not be available during this time. HESI iNet and HESI Faculty Access will continue to be available during this time and can be accessed from HESI iNet. Please contact Evolve Support if you have any questions.